I emailed a statement and provided pictures of a defect on a mirror I had ordered. I also followed up with phone calls. The CrusierCustomizing Agent listened to the problem and determined that they should send me a 2nd mirror to replaced the defective one. It's on back order so I have not received it yet, but I have the order number and the promise it is on the way. I almost coped an attitude, because I thought: "I'd get the threatment". Quite the opposite; the agent was polite, knowledgable and understood my needs; providing a positive result.
Once before, I called about a defective part and was sent another; on that ocassion I was asked to return the bad part. In both situations the company responded with replacement parts. I will continue to purchase most of motorcycle needs from CC because they stand by their supply/sales. Thank You.